Legal
Privacy Policy
Who we are
This Privacy Policy describes our policies and procedures on the collection, use and disclosure of your information when you use our website and services, and tells you about your privacy rights and how the law protects you.
Italiwalls Ltd is the data controller for the personal data described in this policy. We are registered in England and Wales, company number 12461917, with our registered office in Portsmouth.
By using the service, you agree to the collection and use of information in accordance with this Privacy Policy.
Definitions
- Account
- A unique account created for you to access our service or parts of our service.
- Company ("we", "us", "our")
- Italiwalls Ltd.
- Cookies
- Small files placed on your device by a website, containing details of your browsing activity on that site among other uses.
- Country
- United Kingdom.
- Device
- Any device that can access the service, such as a computer, phone or tablet.
- Personal data
- Any information relating to an identified or identifiable individual.
- Service
- The website at italiwalls.com and the courses, training and related services we provide.
- Service provider
- Any person or company that processes data on our behalf.
- Usage data
- Data collected automatically, generated by use of the service or by the service infrastructure itself.
- You
- The individual accessing or using the service, or the entity on whose behalf they are doing so.
What we collect
Information you give us
- Name
- Email address
- Phone number
- Billing and payment details (processed by our payment provider, we do not store full card numbers)
- Any information you include in enquiries, support requests or course submissions
Information collected automatically
Usage data is collected automatically when you use the service. It may include your device's IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, unique device identifiers and other diagnostic data. Where you access the service from a mobile device, we may also collect the device type, unique device ID, mobile operating system and mobile browser type.
How we use your data
- To provide and maintain the service, including monitoring how it is used.
- To manage your account and your registration as a user, giving you access to the functionality available to registered users.
- To perform our contract with you, delivering the courses, training and materials you have purchased.
- To contact you by email, phone, SMS or other electronic means about updates, security notices or information relating to your purchases.
- To send you marketing about courses, offers and events, where you have consented or where we are otherwise permitted to do so. You can opt out at any time.
- To manage your requests and respond to enquiries.
- For business transfers, to evaluate or carry out a merger, restructuring or sale of some or all of our assets.
- For analysis and improvement. Identifying usage trends, measuring the effectiveness of campaigns, and improving our products, marketing and your experience.
Our lawful bases for processing
| What we do | Lawful basis |
|---|---|
| Delivering courses and training you have bought | Performance of a contract |
| Account creation and support | Performance of a contract |
| Marketing emails and SMS | Consent, or legitimate interests where you are an existing customer |
| Analytics and advertising cookies | Consent |
| Essential site cookies | Legitimate interests / strictly necessary |
| Keeping records for tax and accounting | Legal obligation |
| Fraud prevention and site security | Legitimate interests |
How long we keep it
We keep personal data only for as long as necessary for the purposes set out in this policy, and to comply with our legal obligations, resolve disputes and enforce our agreements.
- Customer and order records: 6 years from the end of the relevant financial year, for tax and accounting purposes
- Course accounts: For as long as your account remains active, and for 12 months afterwards
- Marketing contacts: Until you unsubscribe, or after 3 years of no engagement
- Enquiries that do not become customers: 2 years from your last contact with us
- Usage and analytics data: Up to 26 months, in aggregated form where possible
International transfers
Your information may be transferred to and maintained on computers located outside your country, where data protection laws may differ from those in your jurisdiction. Some of our service providers are based outside the UK.
Where we transfer personal data outside the UK, we do so only where an adequacy decision applies, or under appropriate safeguards such as the International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses. We take all steps reasonably necessary to ensure your data is treated securely and in accordance with this policy.
Your rights
Under UK data protection law you have the right to:
- Access the personal data we hold about you.
- Rectification, have inaccurate data corrected.
- Erasure, ask us to delete your data in certain circumstances.
- Restriction, ask us to limit how we use your data.
- Portability, receive your data in a portable format, or have it sent to another controller.
- Object to processing based on legitimate interests, and to direct marketing at any time.
- Withdraw consent at any time, where we rely on consent.
To exercise any of these, email tom@italiwallseducation.com. We will respond within one month.
United States residents
A significant proportion of our customers are in the United States. If you are a US resident, the rights described above are offered to you as a matter of policy, regardless of whether a particular state privacy law applies to us.
You may request access to the personal information we hold about you, ask us to correct or delete it, and ask us to stop sending you marketing. We will not discriminate against you for exercising any of these rights, you will receive the same service and pricing either way.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising in exchange for payment. We do use advertising and analytics cookies where you consent to them, as described in our Cookie Policy.
To make a request, email tom@italiwallseducation.com. We may need to verify your identity before we act on it.
Security
The security of your personal data is important to us, but no method of transmission over the internet or method of electronic storage is completely secure. While we use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
Children
Our service is intended for users aged 18 and over, and we do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us and we will take steps to remove it.
Links to other sites
Our service may contain links to sites we do not operate. If you click a third-party link you will be taken to that site, and we strongly advise you to review its privacy policy. We have no control over, and accept no responsibility for, the content, privacy policies or practices of third-party sites or services.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the new policy on this page and update the "Last updated" date. Where changes are significant, we will let you know by email or a prominent notice on the service before they take effect. You are advised to review this policy periodically.
Contact and complaints
Questions about this Privacy Policy, or to exercise your rights: tom@italiwallseducation.com
If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk or on 0303 123 1113. We would appreciate the chance to address your concerns first.